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Privacy Policy

A legal disclaimer

Thank you for choosing  Witchy Ways. We truly value your trust and are totally committed to protecting your privacy. This Privacy Policy applies to your interactions with us, including through our social media, website: witchy-ways.co.uk, at festivals or events, and via any other means of communication between us.
 

DEFINITIONS

‘Privacy Policy’ refers to this Privacy Notice, as may be updated periodically.
‘we’, ‘our’, and ‘us’ refers to Witchy Ways, 14 Spot lane, Maidstone, Kent, ME15 8PS, United Kingdom.
 

WITCHY WAYS COMMITMENT TO PRIVACY

We are committed to protecting your personal information and keeping it secure. This Privacy Policy explains how we, along with any affiliates, collect, protect, and use the information you provide. It also details how this information helps us enhance our products and services, both online and in-store, for all our customers.
 

HOW WE USE YOUR INFORMATION

Any personal information you provide, along with data from your interactions with our websites, helps us better understand our visitors and customers. This may included your preferences as part of a group or individually. With this knowledge, we can recommend products and services that suit your needs.
 

TRADING NAME

Witchy Ways (United Kingdom).
 

PLAIN LANGUAGE

This Privacy Policy uses clear language to explain how we collect and use your personal information. 
 

DATA CONTROLLER

The data controller is the partnership of Witchy Ways, whose registered office is 14 Spot Lane, Maidstone, Kent, ME15 8PS, United Kingdom, and is responsible for the processing of your personal information.
 

INFORMATION WE COLLECT

We are committed to collecting, storing, and processing your personal information in compliance with: (i) the UK General Data Protection Regulation (GDPR UK); (ii) the Data Protection Act 2018; (iii) the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended); and (iv) any other applicable data protection laws.

The information we collect may include, but is not limited to:

  • Website Usage Data: Information about your computer and your visits to and use of our website Witchy-Ways.co.uk, such as IP address, browser type, operating system, referral source, duration of visit, page views, website navigation paths, and geographical location.

  • Search and Preference Data: Data related to the searches you complete and preferences you select when using the Witchy Ways website.

  • Registration Information: Details you provide when registering on our website, including your name and email address.

  • Subscription Information: Data provided for subscribing to our email notifications and/or marketing emails. including your name and email address.

  • Profile Information: Information you provide when completing your profile on our website, such as your name, email address, telephone number, mobile number, and date of birth.

  • Purchase and Transaction Data: Information related to purchases you make on our websites or any other transactions, including your name, email address, physical address, payment details, and phone number.

  • Festival or Event Purchase Information: Information collected when you buy products or services from us in a physical setting.

  • Participation Data: Information you provide when participating in promotions, prize draws, competitions, customer surveys, and questionnaires.

  • Social Media Interaction Data: Information gathered from your interactions with us on any social media platforms.

  • App Data: Information collected when you install any Witchy Ways apps.

  • Communication Data: Data you provide when contacting us in writing, email, chat, by phone, our any other conversation type.

  • Additional Information: Any other of your personal information you choose to share with us.

Additionally, we may receive information about you from third parties who are legally authorised to disclose that information.
 

LAWFUL BASIS

We only process your data when we have a legal reason to do so. This includes:

  • Contracts: When you use our services.

  • Legal requirements: To comply with laws and regulations

  • Your permission: When you agree to us using your data.

  • Our legitimate interests: To provide you with the best service and protect our business.
     

HOW WE PROCESS DATA AND WHAT LAWFUL BASIS DO WE RELY ON

We process your personal data for a variety of reasons, depending on how you interact with us, including:

Performance of a contract with you.

  • Order Processing: To manage the delivery of goods ordered online or in person.

  • Order Updates: To contact you to provide updates on your orders, such as shipping status, delivery delays, or changes to your orders via email and/or text message.

  • Contract Fulfilment: To carry out any agreements between you and us.

  • Transaction Processing: To handle your purchases.

  • Returns & Refunds Processing: To process returns and/or refunds for goods that you have purchased from us.

  • Account Management: To operate and manage any account you hold with us.

  • Behavioural Analysis: To analyse your shopping behaviour and to help us improve our products and services.

  • Feedback Requests: To request feedback on our goods and services.

  • Customer Support: To enable Witchy Ways to respond to queries, refund requests, and complaints.

  • Compliance: For regulatory and legal requirements.

You have given consent.

  • Marketing Communications: With your consent, to send you information about products and services we believe may interest you, or to conduct market research.

  • Marketing Opt-In Confirmation: To confirm your preferences for receiving marketing emails.

Necessary for our legitimate interest.

  • Personalised Experience: To tailor your browsing experience on our website.

  • Identity Verification: Verification of your identity and prevent or detect fraud.

  • Electronic Receipt Processing: To generate, store, and send you electronic receipts via email for your purchases.

  • Feedback: We distribute online feedback forms in order to assess and enhance our operational efficiency.
     

MARKETING

We will only use your data for marketing communication purposes if you have explicitly given consent, such as by ticking a box, opting in through your account settings, or subscribing to a Witchy Ways mailing list. With your consent, we may contact you with offers and information about our products and services.

You can provide or withdraw your consent by:

  • Ticking relevant boxes when signing up to our website.

  • Opting out in our preference centre by clicking on the unsubscribe link in marketing emails.

  • Adjusting your marketing email preferences in your online account settings.
     

PERFORMERS

We occasionally collaborate with performers of many differing types to host live performances with Witchy Ways. If you express interest in performing with Witchy Ways, on our website or physically at an event or fayre. We will collect certain personal information from you to assess your suitability for an event.

Purpose of Collecting Personal Details:

  • When you approach us with an interest in performing, we may collect your name, contact information such as phone number and email address, and details about your experience and past performances.

  • If you are selected to perform, we may gather additional personal information, including identification details, and any specific requirements related to the proposed event.

Data Collection and Use:

  • The information you provide allows us to evaluate your suitability for performing including but not limited to factors such as experience and style.

  • If selected, your details will be used to coordinate, manage logistics and communicate event details.

  • We may contact you regarding future performance opportunities or related events. If you do not wish to be contacted, please advise us.
     

EVENT PHOTOGRAPHY AND SOCIAL MEDIA

We sometimes host events, such as live demonstrations, themed dress-up events, and more. While these events are primarily attended by those who are aware of them and some of them are ticketed events, there may also be individuals who are present incidentally, and not directly participating. During these events, photos and videos may be taken, which could include images of these individuals at the event and in the background. When there is an event this is clearly signposted at the entrance(s).

Purpose of Photography and Video Recording:

  • To capture and promote the events we host in our stores.

  • To share highlights and engage with our community through social media platforms, including but not limited to; Facebook, Instagram, X, TikTok.

Data Collection and Use:

  • Photos and videos taken during these events may feature individuals who are present in the background.

  • Such media may be used for promotional purposes, including sharing on our social media channels, our websites, and other marketing materials.

Consent and Your Rights:

  • If you have purchased a ticket to attend one of our events, you consent to the possibility of being photographed or recorded. This consent is obtained under our legitimate interests. Images or videos may be shared on social media and other platforms for promotional purposes.

  • If you are in one of our stores when a free event is taking place, you may be photographed or recorded as part of the event. This processing is carried out under our legitimate interests. Images or videos may be shared on social media and other platforms for promotional purposes.

  • If you do not wish to be featured in any photos or videos, please notify our staff upon arrival. We will make reasonable efforts to accommodate your request and ensure that you are not included in any photography or recordings.

  • If a photographer approaches you and offers to take your photograph, and you do not wish to be photographed, please feel free to decline the offer.

  • If you discover that you have been featured in photos or videos and would like them removed from our social media or other channels, you may submit a request to our Data Protection Office. We will address your request in accordance with applicable data protection laws.
     

We ask that members of the public seek permission before taking photographs or recording videos at our events. However, we acknowledge that this does not always occur, and we have no control over how or where these images may be shared or posted. Please note that such images may be taken at any time, not solely during events.
 

SOCIAL MEDIA

We actively engage with both customers and potential customers to promote our products and events through various social media platforms, including but not limited to; Facebook, Instagram, X, TikTok, LinkedIn. This section explains how we manage personal data in connection with our social media activities.

Purpose of Data Collection and Use:

  • To interact with customers, respond to inquiries, and provide customer support through social media channels.

  • To promote our products, services, and events by sharing content, such as images, videos, and other media, on our social media pages.

  • To conduct marketing campaigns, and promotions that may involve collecting and processing personal data, including names, usernames, and contact information.

  • To analyse interactions and engagement on our social media pages to enhance our services and improve the customer experience.

Data Collection and Use:

  • We may collect personal data when you interact with us on social media, such as when you like, comment on, or share our posts, send us direct messages, or participate in our promotions.

  • We may also gather publicly available information from your social media profiles, in accordance with the platform’s terms of service and your privacy settings.

Data Sharing:

  • Personal data collected through social media interactions may be shared with social media platform providers as governed by their respective privacy notices.

  • We do not sell or rent your personal information to third parties for marketing purposes. However, we may use social media advertising tools to target relevant audiences based on their interests and behaviours as identified by the platform.

Your Rights and Choices:

  • You have control over the personal information you share with us on social media by adjusting your privacy settings.

  • You can manage your social media preferences, including opting out of certain types of communication or data sharing, through the settings provided by each platform.
     

INFORMATION SHARING

We share your information in the following circumstances:

  • If you register with our website or use our services, we may share your information with affiliates involved in providing certain services. 

  • We share your information with payment service providers to facilitate the processing of purchases made on Witchy-Ways.co.uk.

  • We share data with delivery service providers to ensure the delivery of purchases made on Witchy-Ways.co.uk.

We will use your information solely as described in this Privacy Policy. We will not sell, or disclose your information to others for marketing purposes without your explicit consent.

We may also disclose your information:

  • When we believe in good faith that such release is necessary to comply with legal obligations.

  • To prevent theft and in association with festival/event organisers.

  • In connection with the sale, transfer, or disposal of our business, provided that any third party involved continues to use your information in accordance with this Privacy Notice.

  • Where goods purchased by customers are lost or misplaced, we may share and process customers' personal data in order to complete the customer experience and reunite them with their goods (e.g. by communicating with customers using email addresses provided during the e-receipt provision process).

  • If goods are sent to the wrong address we may share personal information with other group companies in order to facilitate the return of those goods and correct shipping discrepancies.

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DATA RETENTION

We will retain your personal information only as long as necessary to fulfil the purposes for which it was collected. This includes to comply with legal obligations. If the law requires or permits us to retain your information for longer periods, we will do so accordingly.
 

COOKIES & TRACKING

Our websites use cookies and other tracking technologies to collect information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. 
 

HOW INFORMATION IS KEPT SAFE

We implement stringent technical and organisational security measures to protect the personal information you provide. These measures are designed to prevent loss, unauthorised access, or unlawful processing of your data. Despite our best efforts to secure your data, please note that we cannot guarantee the absolute security of information transmitted over the internet.

We (or our affiliates or agents acting on our behalf) may store or process your information within the United Kingdom (UK) and/or the European Economic Area (EEA), in compliance with: (i) the UK General Data Protection Regulation (UK GDPR); (ii) the Data Protection Act 2018; (iii) the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended); and (iv) any other applicable data protection legislation.
 

YOUR RIGHTS

You have several rights concerning your personal information, including:

  • Subject Access Request: The right to request access to and obtain a copy of your personal information.

  • Right To Rectification: The right to correct or update your personal information if it is inaccurate or incomplete.

  • Right to Erasure: The right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected.

  • Right To Object: The right to object to the processing of your personal information in certain circumstances.

  • Right To Restrict Processing: The right to restrict the way your personal information is used.
     

MISUSE OF PERSONAL DATA

Improper collection or misuse of personal information is a violation of this Privacy Policy. If you suspect any misuse of personal data, please report it to our Data Protection Office using the contact details provided.
 

RIGHT TO BE FORGOTTEN

  • When you request an account closure and have a registered account with us, the account will be closed.

  • When you request an account deletion and have a registered account with us, the account will be deleted.

  • When you request an account closure and data deletion, and have a registered account with us, the account will be deleted, and all your order details will be disassociated.

  • When you request a Right to be Forgotten, the data we hold will be deleted, along with any data we have made public or shared, using reasonable efforts to facilitate this request.
     

DATA PROTECTION OFFICE

If you wish to exercise any of your rights in relation to your personal information, please send your request to our Data Protection Office in writing via any of the following means:

  • email: Contact@witchy-ways.co.uk

  • Post: Data Protection Office, Witchy Ways, 14 Spot lane, Maidstone, Kent, ME15 8PS, United Kingdom
     

If you are dissatisfied with how we handle your personal information or our privacy practices as described in this Privacy Policy, you have the right to contact the Information Commissioner’s Office (ICO). Further information, including contact details, is available at ico.org.uk​​

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